The new Lucio skin recolour was released into the shop and then announced free as a twitch drop the next day leading to the removal of the skin/bundle in the shop. It comes off as incredibly scummy to players who purchased the skin. This has happened previously with other skins (such as owl guardian mercy) and lead to refunds. However this time Blizzard have been quiet and CS staff have informed people that no refunds are available.
I have this direct quote from customer support
Blockquote
We understand that this may not be the outcome you were hoping for, and we apologize for any frustration this may cause. Our decision is based on our policies, which is designed to ensure fairness and consistency for all players.
This is NOT consistent with previous experiences with this situation nor is it fair to players who either used money or coins saved from BPs previous to purchase the skin/bundle.
1 post - 1 participant